Frequently Asked Questions

Volunteering with DLAG is simple! Visit our volunteer page to sign up or contact us directly. Whether you have a couple of hours a week or can help on a more regular basis, we’d love to have you on board.

All donations go directly towards supporting our key services: providing food, furniture, and digital devices to those who need it most. We ensure every pound counts towards making a positive impact.

You can donate via our website, either as a one-off or as a regular contribution. We also accept donations of food, furniture, and digital devices. Check our donate page for details.

We support individuals and families in need across South West London, regardless of background or circumstances. Our mission is to ensure no one goes without essentials.

Absolutely! We welcome partnerships with businesses, schools, and community groups. Please get in touch with us to discuss how we can work together to make a difference.

We provide 8 weeks of emergency support. This can be used in consecutive weeks or spread out over time, depending on your circumstances and requirements.

 We are happy to discuss your specific requirements. For example, if you are gluten intolerant, we will factor that into the food parcels we bring you to ensure you have suitable items.

 We collect most of our food from generous shoppers at our DLAG stalls outside local shops. We also receive donations from generous food partners.

Our volunteer delivery drivers will bring the food parcels directly to you at your home.

Often, we can supply nappies and other essential items, depending on availability and your specific needs.

You can donate a laptop by visiting our website and filling out the donation form. We accept laptops in working condition, which are then securely wiped, refurbished, and distributed to students in need.

We accept laptops that are in working condition and can support basic educational use. If you’re unsure whether your laptop meets the criteria, you can get in touch with us for guidance.

Yes, we also accept tablets and desktops, provided they are in working condition. All devices will be refurbished and given to children who need them for learning.

Yes. Before passing a laptop on, we ensure all data is completely wiped. However, we also recommend that donors remove any personal data before handing over their device.

We work with schools and charities to identify children who need a device. The refurbished laptops are then allocated directly to those who need them most.

Aside from donating a laptop, you can volunteer with us to help with collections, refurbishments, or distributions. Financial donations are also welcome, as they help cover refurbishment and software costs.

We collect essential items such as beds, wardrobes, chests of drawers, and more. For a full list of items, click here.

It can take anywhere from a day to a couple of weeks to schedule a pick-up, so please contact us as early as possible.

Unfortunately, we do not have the volunteer resources to disassemble or reassemble/installation furniture.

To receive items, you must be referred to us by a third party, such as the Council, another charity, or your GP.

Once you’ve been referred, we will contact you to discuss your exact needs, access, and delivery details. Please note, we are all volunteers and operate in order of referral.

The Jack Lonergan Foundation will fully assess each instrument, and where necessary make repairs, replace strings or reeds and ensure that it is in good condition before finding a new home for it.

We’re happy to receive string, woodwind, brass, percussion and electronic instruments, but sadly we’re not able to collect and distribute pianos. If you’re in any doubt, then please get in touch.

Get in touch with us at dlagintune@donslocalaction.org and we’ll let you know of a collection point near you. We may also be able to collect.

 We collect unbranded school uniforms such as trousers, shorts, skirts, shirts, jumpers, and other basics suitable for primary and secondary school children.

Ideally, uniforms should be washed before they are donated. However, this is not our responsibility, and we do not refuse items if they are not freshly cleaned.